Organizational conflict is a difficult concept to define. However, according to research, it refers to a situation within an organization that possibly impedes the accomplishment of organizational goals, produces affective states in workers, such as stress and hostility, and causes conflict situations that may or may not result in negative or hostile behaviors.
Unit 4: Week 3 (Aug 21 - Aug 27)
The Milwaukee Journal-Sentinel reported on January 6, 2011, the possible existence of a rogue element in the Milwaukee police department that operated under a set of norms that treated criminal suspects very harshly and outside the pale of departmental policies and procedures and existing laws. Known as the “Punishers,” the group was named after a mythical character in a comic book. The purpose of the group was to mete out punishments to suspects outside the normal review of criminal justice processes. P313
We can identify four types of conflict in organizations, each of which requires a different adjustment mechanism. They are personal conflict, group conflict, intra-organizational conflict, and interorganizational conflict.p316
nature and scope of group conflict can be broken down into two types: task conflict and relationship conflict.
Task conflict: Disagreements regarding the content of tasks being performed by group members.
Relationship conflict: Disagreements rooted in interpersonal incompatibility among group members.
Intergroup conflict: Groups within an organization compete for valuable and limited resources.
. There are four major types of intra-organizational conflict: vertical conflict, horizontal conflict, line-staff conflict, and role conflict
Interorganizational conflict occurs when different organizations share a common purpose but disagree about how that purpose will be achieved. This type of conflict arises when one organization (such as one component of the criminal justice system) perceives its goals and objectives to be in conflict with those of other organizations. Take, for example, the jail and its links to other components of the criminal justice system. The jail has as its central task the control of two offender populations: pretrial detainees (people awaiting trial because they could not make bail and those who have committed serious crimes and are being preventively detained) and those who have already been convicted of a crime and are serving a sentence. P320
The five stages of a conflict episode are presented in Figure 11.1. The stages are latent conflict, perceived conflict, felt conflict, manifest conflict, and conflict aftermath. These stages are affected by both environmental and organizational factors,
Conflict behaviors can be understood by examining a model proposed by Thomas (1985). The model has two dimensions, each representing an individual's intention in a conflict situation. The two dimensions are cooperativeness —attempting to satisfy the other party's concerns—and assertiveness—attempting to satisfy one's own concerns. Different combinations of these two dimensions, according to Thomas, can create five conflict behaviors: competing behavior, accommodating behavior, avoiding behavior, collaborating behavior, and compromising behavior.
Conflict behaviors: Responses to the conflict situation.
Conflict management: Approaches designed to address conflicts within organizations.
CONFLICT MANAGEMENTThomas (1985:405–411) identifies two ways of dealing with conflict situations: process interventions and structural interventions. Process interventions attempt to “become directly involved in the ongoing sequence of events” (Thomas, 1985:405) that result in the conflict. Structural interventions attempt to alter the conditions in an organization that influence the direction of conflict episodes. Each intervention aims for conflict resolution.
Stojkovic, S. (2014). Criminal Justice Organizations [VitalSouce bookshelf version]. Retrieved from http://digitalbookshelf.southuniversity.edu/books/9781305465695/id/ch11-L11-1
Punishers vs CRASH
difference between Intergroup conflict & horizontal conflict